South West Wales Best Practice Club: Dyfatty Flats Refurbishment - Transparency, trust and collaboration, the key to the successful refurbishment of two iconic 11 storey council flats in the centre of Swansea
The South West Wales Best Practice Club are pleased to present their next breakfast event with City & County of Swansea, Interserve Construction and Contract Services who were responsible for the refurbishment of two 11 storey council flats in Swansea, they will tell us about the challenges they came across while carrying out the works with the flats fully occupied. This included managing relations with the tenants, many of them vulnerable.
The difficulty of attaining access to the 120 flats in order to work efficiently and meet the programme was also a major consideration. Collectively they created a comprehensive liaison strategy that saw a bespoke service offered to each resident. The team were faced with a plethora of issues such as language barriers, illiteracy, mental health issues, lifestyle choice issues, and managing the expectations of shift workers and students who required quiet periods in conflict with the demands of the programme.
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